1. General Policy (Digital Content)
WeSnus subscriptions (monthly or annual) are digital services provided instantly. By subscribing, you expressly waive your statutory 14-day right of withdrawal. They are therefore non-refundable by default after Premium features are activated.
- Your Premium access remains active until the end of the billed period, even after cancellation.
- No partial refund ("pro-rata") is granted for an unused period.
- Applicable taxes are included in the price and collected by the Stores.
2. Management by Apple & Google
Liability Clause: WeSnus technically has no access to your banking details and cannot make a reverse transfer to your account. Transactions are managed securely and processed exclusively by Apple (App Store) or Google (Play Store), which act as official resellers. Consequently, refund requests must follow the respective policies of these platforms.
3. Requesting a Refund
If you encounter a technical or billing issue that justifies a refund request (e.g. billing system error), you must contact the relevant platform's support directly:
Apple (iPhone)
- Apple manages refunds strictly and autonomously.
- Go to reportaproblem.apple.com
- Sign in with your Apple ID and select "Request a Refund".
Google (Android)
- Go to the Google Play support website.
- Access "Order history".
- Select the WeSnus order and click "Report a problem".
4. Subscription Cancellation
Important: Uninstalling the app does NOT cancel your subscription.
You must manually cancel the automatic renewal to stop charges.
How to cancel:
- From WeSnus: Go to Settings > Account > Manage Subscription.
- From your phone: Go to your Apple iCloud or Google Play account settings, under the "Subscriptions" section.
5. Technical Exceptions
- Activation bug: If you have paid but Premium is not activating, do not immediately request a refund. Use the "Restore purchases" button in the app settings or contact us. We will check the status of your account.
- Double billing: If you notice two identical charges, this is generally a display error or a duplicate managed by the Store. Contact Apple or Google support directly.
Questions?
If you have any doubts about the status of your subscription, contact our team:
100% digital support: contactwesnus@gmail.com